Improvisational Negotiation: A Mediator's Stories of Conflict About Love, Money, Anger and the Strategies That Resolved Them - by Jeffrey Krivis
This month's featured book offers an insider's look at how a seasoned mediator achieves success in resolving disputes. Drawing on his own experience plus those of his colleagues, author Jeffrey Krivis tells a series of entertaining stories about people in conflict, and how, through the use of skillful mediation strategies, each dispute was resolved. Each story is followed by a section summarizing what happened in that particular mediation, and the strategies that were used. The last section of the book is a hip-pocket guide of mediation strategies which is sure to become a standard resource for both new and experienced mediators. Click here to read excerpt/order |